In the last two years we have performed numerous deployments of Windows Azure Pack. Enabling the Cloud OS for Service Provider and Enterprises. We have gained serious experience with these engagements. Besides technical knowledge, we have also learned that the success of cloud services starts with the people in the organization itself. Many organizations still have different departments for the underlying fabric components. These departments work in silos, each having their own targets and priorities. ITSM tooling is in place for digital processes between the silos. In theory this sounds like a solid construction, but in reality it is slowing these departments down, forcing the internal customer to look alternative cloud services, resulting in shadow IT.
The key to a successful project is the collaboration of all the involved departments. Depending on the size of the organization you can form a team consisting of all the departments or a key user from each department. It is crucial that they start to understand the value of abstraction, self-service and automation. Normally they already have parts of that implemented within their own department, but now it spans all departments.
Don’t get me wrong. This is not easy. It is actually the hardest part of a successful cloud transformation.
I have heard a lot of folks say that Windows Azure Pack and all depending components for its cloud services are hard to implement. I felt like that when I started with Windows Azure Services for Windows Server (the predecessor of Windows Azure Pack) in 2012. But in the end it is just like learning to speak and write another language. Once you master it, it is repeatable. You can dictate the software. How different is this with people. Every person has its own language that you must get to master in some degree. But you can never dictate them.
I was asked this week: “What is the reason that you are so successful in the Netherlands with Cloud OS deployments?”
It is a small country, three and a half hours is about the longest drive you can do, without driving in circles of course or hitting traffic (the downside of a lot of people on a tiny piece of earth).
I’m convinced it comes down to this;